North Alabama Center for Educational Excellence
Job Description
NACEE is committed to a policy of non-discrimination in hiring and employment on the basis of race, color, religion, sex, age, disability, military status, ancestry or national origin.

Job Summary

Work is performed under the direction of the Executive Director. Assignments are in the form of general outline or desired results, with methods and processes expected to be developed and implemented as appropriate. Provides administrative support. Incumbents work in a setting of great complexity, continuously dealing with sensitive or controversial matters, having continual public contact, and ensuring that all activities under their control meet defined objectives.

Duties and Responsibilities:

• Received as assists visitors, telephone call, and walk-in clients

• Explains services, assists clients with completion of intake forms, and provide clients with information relating to services and financial aid forms, and routes clients to appropriate person

• Inputs client data into computer and generates and distributes monthly and quarterly reports and charts for director and staff

• Plans and organizes office and work flow activities to meet program objectives in a timely manner

• Evaluates work procedures and methods to ensure quality, effectiveness, and efficiency of operations anticipates events, trends, consequences, and/or problems 

• Plans, drafts, and collects information for brochures, portfolios, presentations, and publications

• Maintains various reference files, assembles and organizes data, and prepares necessary reports

• Conducts clerical research and completes data for administrative and public reports, ensuring accuracy and completeness 

• Screens incoming calls and correspondence and refers to appropriate staff for action

• Assembles relevant attachments or notes for instruction or disposition. Develops and administers operating records

• Responds to difficult issues and citizen interests or complaints, exercising judgment in accordance with applicable regulations or policies 

• May be responsible for relieving switchboard operator or receptionist 

• Performs related duties as needed or assigned

The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Required Qualifications

• University graduation in business administration or related field
• Clerical/administrative experience beyond minimum required
• Five (5) years of clerical experience, three (3) of which must have included supervision, organization, coordination, and performance of duties at a responsible level
• Knowledge of modern office methods and procedures, filing, telephone techniques, and office equipment, as well as English usage, spelling, grammar, and punctuation
• Ability to maintain a good working relationship with all co-workers and the general public and to use good judgment in recognizing scope of authority

Preferred Qualifications

• Through knowledge of standard office procedures, effective practices and processes, and office equipment
•  Ability to make independent decisions in accordance with established policies and procedures
• Ability to learn and use specialized language and technical terms
• Ability to prioritize, organize, and perform work independently and under pressure

Physical Requirements
Sitting in a normal seated position for extended periods of time; Reaching by extending hand(s) or arm(s) in any direction; Finger dexterity required to manipulate objects with fingers rather that with whole hand(s) or arm(s), for example, using a keyboard; Communication skills using the spoken word; Ability to see within normal parameters; Ability to hear within normal range; ability to move about.

Salary
Commensurate with experience

How to Apply
Applicants should send a cover letter; resume; and names, addresses, and telephone numbers of three references to:

NACEE is committed to affirmative action, equal opportunity and the diversity of its workforce.